Merchant Transactions Receipt Issue
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting the account users from receiving Merchant Transaction Receipts has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: ~23:30 GMT on 28 February 2025
Reported End Time: 19:29 GMT on 3 March 2025
Impact: Account users are now receiving the Merchant Transaction Receipts as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC20129560
Reported Start Time: ~23:30 GMT on 28 February 2025
Reported End Time: 19:29 GMT on 3 March 2025
Impact: Account users are now receiving the Merchant Transaction Receipts as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC20129560
Investigating
Authorize.net is aware of an issue that is currently affecting the account users from receiving Merchant Transaction Receipts.
We are investigating the cause and working urgently to resolve the issue.
Start Time: ~23:30 GMT on 28 February 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC20129560
We are investigating the cause and working urgently to resolve the issue.
Start Time: ~23:30 GMT on 28 February 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC20129560
This incident affected: Portals (Reports - Merchant Interface/Portal).