Update - Beginning September 2023, Authorize.net will be further enhancing the login process requiring all users to perform further verification via a temporary one-time passcode sent to your user’s email address, which is now required to access your account.
Please make sure your email contact information is kept up to date, so you can complete this process. To learn how to update your email address, read our support article: How do you update user contact information?
Additional information on multi-factor authentication can be found in our support article: What is multi-factor authentication?
To stay up to date on planned work, maintenance or issues, please use and subscribe to Authorize.net's Status Page
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Sep 13, 2023 - 20:04 UTC
Please make sure your email contact information is kept up to date, so you can complete this process. To learn how to update your email address, read our support article: How do you update user contact information?
Additional information on multi-factor authentication can be found in our support article: What is multi-factor authentication?
To stay up to date on planned work, maintenance or issues, please use and subscribe to Authorize.net's Status Page
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Sep 13, 2023 - 20:04 UTC
Monitoring - We are aware of the growing need for security and keeping our customer information safe and protected. Because of this, we have implemented additional security measures to ensure that only authorized users are able to access your account.
Users may see and increase in identity verifications using One Time Pin. Although selecting Remember My Device can help reduce these challenges, this is not a guarantee you will not be asked to verify your identity.
Additional information on multi-factor authentication can be found in our support article here. What is multi-factor authentication?
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Aug 28, 2023 - 18:08 UTC
Users may see and increase in identity verifications using One Time Pin. Although selecting Remember My Device can help reduce these challenges, this is not a guarantee you will not be asked to verify your identity.
Additional information on multi-factor authentication can be found in our support article here. What is multi-factor authentication?
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Aug 28, 2023 - 18:08 UTC
Update - We are sharing additional information about an issue affecting the Virtual Point of Sale 2 (VPOS2) service degradation.
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users may experience issues with printing VPOS2 receipts, Authentication Failures and Session Timeouts.
Reported Start Time: 03/31/2023.
Next Update: When status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC15743494
Apr 17, 2023 - 16:56 UTC
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users may experience issues with printing VPOS2 receipts, Authentication Failures and Session Timeouts.
Reported Start Time: 03/31/2023.
Next Update: When status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC15743494
Apr 17, 2023 - 16:56 UTC
Identified - We are sharing additional information about an issue affecting the Virtual Point of Sale 2 (VPOS2) service degradation. We are aware of the issues and working on a solution as quickly as possible. We will update you here as soon as a meaningful update becomes available.
Impact: Users may experience issues with printing VPOS2 receipts.
Reported Start Time: 03/31/2023
Next Update: When status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC15743494
Apr 14, 2023 - 23:39 UTC
Impact: Users may experience issues with printing VPOS2 receipts.
Reported Start Time: 03/31/2023
Next Update: When status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC15743494
Apr 14, 2023 - 23:39 UTC
Update - We continue our investigation into the Virtual Point of Sale transaction printing issue and are working urgently to resolve the issue.
Impact: Users may experience issues with Virtual Point of Sale transaction printing.
Reported Start Time: 03/31/2023
Next Update: When the status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC15743494
Apr 03, 2023 - 21:43 UTC
Impact: Users may experience issues with Virtual Point of Sale transaction printing.
Reported Start Time: 03/31/2023
Next Update: When the status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC15743494
Apr 03, 2023 - 21:43 UTC
Investigating - Authorize.net is aware of an issue that is currently affecting Virtual Point of Sale transaction printing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with printing Virtual Point of Sale 2 (vPOS2) receipts.
Reported Start Time: 03/31/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC15743494
Apr 03, 2023 - 20:33 UTC
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with printing Virtual Point of Sale 2 (vPOS2) receipts.
Reported Start Time: 03/31/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC15743494
Apr 03, 2023 - 20:33 UTC
About This Site
We use this page to communicate service availability and status. Subscribe to get real-time updates via Email, SMS.
For more information on our status page and how to use it, read our support article Authorize.net status page
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Status Page
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Payment Gateway Processing
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American Express Direct
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Barclays Merchant Services
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Cardnet
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Chase Paymentech Solutions
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eCheck/ACH
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Elavon
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EVO
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FdiAus
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First Data Nashville
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First Data Omaha
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Global Payments North America (GPN)
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HBOS
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Heartland Payment Systems
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Heritage Worldpay
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Payment Services
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Account Updater
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Customer Invoicing
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Add Merchant - Partner Interface
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Reports - Merchant Interface
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Reports - Partner Interface
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Transaction Search - Merchant Interface
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Virtual Terminal - Merchant Interface
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Sandbox/Testing Environment
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Payment Gateway Processing
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Payment Services
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Portals
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Settlement/Batching
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Settlement/Batching
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Operational
AIB Merchant Services (AIBMS)
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Operational
American Express Direct
?
Operational
Barclays Merchant Services
?
Operational
Cardnet
Operational
Chase Paymentech Solutions
?
Operational
eCheck/ACH
Operational
Elavon
Operational
EVO
Operational
FdiAus
Operational
First Data Nashville
Operational
First Data Omaha
Operational
Global Payments North America (GPN)
?
Operational
HBOS
Operational
Heartland Payment Systems
Operational
Heritage Worldpay
Operational
HSBC
Operational
NAB EPX
Operational
Streamline
Operational
TSYS Acquiring Solutions
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Operational
Vantiv
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Operational
WestPac
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance