Authorize.net Status

Merchant Interface/Partner Interface Login - One Time Pin Challenges

Update - Beginning September 2023, Authorize.net will be further enhancing the login process requiring all users to perform further verification via a temporary one-time passcode sent to your user’s email address, which is now required to access your account.

Please make sure your email contact information is kept up to date, so you can complete this process. To learn how to update your email address, read our support article: How do you update user contact information?

Additional information on multi-factor authentication can be found in our support article: What is multi-factor authentication?

To stay up to date on planned work, maintenance or issues, please use and subscribe to Authorize.net's Status Page

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Sep 13, 2023 - 20:04 UTC

Monitoring - We are aware of the growing need for security and keeping our customer information safe and protected. Because of this, we have implemented additional security measures to ensure that only authorized users are able to access your account.

Users may see and increase in identity verifications using One Time Pin. Although selecting Remember My Device can help reduce these challenges, this is not a guarantee you will not be asked to verify your identity.

Additional information on multi-factor authentication can be found in our support article here. What is multi-factor authentication?

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Aug 28, 2023 - 18:08 UTC

Virtual Point of Sale Authentication Failures, Session Timeouts, and Printing Errors

Update - We are sharing additional information about an issue affecting the Virtual Point of Sale 2 (VPOS2) service degradation.

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Users may experience issues with printing VPOS2 receipts, Authentication Failures and Session Timeouts.

Reported Start Time: 03/31/2023.

Next Update: When status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC15743494
Apr 17, 2023 - 16:56 UTC

Identified - We are sharing additional information about an issue affecting the Virtual Point of Sale 2 (VPOS2) service degradation. We are aware of the issues and working on a solution as quickly as possible. We will update you here as soon as a meaningful update becomes available.

Impact: Users may experience issues with printing VPOS2 receipts.

Reported Start Time: 03/31/2023

Next Update: When status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC15743494
Apr 14, 2023 - 23:39 UTC

Update - We continue our investigation into the Virtual Point of Sale transaction printing issue and are working urgently to resolve the issue.

Impact: Users may experience issues with Virtual Point of Sale transaction printing.

Reported Start Time: 03/31/2023

Next Update: When the status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC15743494
Apr 03, 2023 - 21:43 UTC

Investigating - Authorize.net is aware of an issue that is currently affecting Virtual Point of Sale transaction printing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with printing Virtual Point of Sale 2 (vPOS2) receipts.

Reported Start Time: 03/31/2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC15743494
Apr 03, 2023 - 20:33 UTC

About This Site

We use this page to communicate service availability and status. Subscribe to get real-time updates via Email, SMS.

For more information on our status page and how to use it, read our support article Authorize.net status page

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Operational

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Cardnet Operational

Chase Paymentech Solutions

Operational

eCheck/ACH Operational

Elavon Operational

EVO Operational

FdiAus Operational

First Data Nashville Operational

First Data Omaha Operational

Global Payments North America (GPN)

Operational

HBOS Operational

Heartland Payment Systems Operational

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Past Incidents

Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Settlement Delays for TSYS Processing Merchants

Resolved - The issue affecting some settlement batch delays for TSYS processing merchants has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Start: 03:54 GMT on 9/13/2023
End: 21:10 GMT on 9/13/2023

Impact: All settlements are processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC16790735
Sep 14, 17:01 UTC

Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: All settlements are processing as normal.

Start: 03:54 GMT on 9/13/2023.
End: 21:10 GMT on 9/13/2023

Next Update: As current status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC16790735
Sep 13, 21:30 UTC

Investigating - Authorize.net is aware of an intermittent issue that is currently causing some settlement batch delays for TSYS processing merchants.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may receive their settlement funding later than usual. There is no impact on the ability of cardholders and merchants to use and accept Visa cards, though some cardholders may experience a delay in transactions appearing on their account statements.

Reported Start Time: 03:54 GMT on 9/13/2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC16790735
Sep 13, 20:32 UTC

Sep 13, 2023

Unresolved incident: Merchant Interface/Partner Interface Login - One Time Pin Challenges.

Sep 12, 2023

Settlement Delays for some CCS Processors

Resolved - The issue affecting the CCS Settlement Delays for the following processors:

- NABEPX
- EVO
- WePay
- Vantiv
- TYSYS

has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Start: 09 September 2023
End: 04:00 GMT on 12 September 2023

Impact: All CCS Settlements are processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #:INC16790121
Sep 12, 18:12 UTC

Update - We are continuing to work on the issue that resulted in a settlement delay for batches processed on 09 September 2023. We appreciate your patience as we work urgently on mitigation.

After further investigation, we have identified the impacts of following processors:

- NAB EPX
- EVO
- WePay
- Vantiv
- TSYS

Reported Start Time: 09 September 2023

Impact: Due to the settlement delay, merchants may receive their settlement funding later than usual.

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC16790121
Sep 12, 04:32 UTC

Identified - We have identified the issue that resulted in a settlement delay for batches processed on 09 September 2023. Impact CCS processors includes:

-NAB EPX
-EVO
-WePay
-Vantiv

We appreciate your patience as we work urgently on mitigation.

Reported Start Time: 09 September 2023

Impact: Due to the settlement delay, merchants may receive their settlement funding later than usual.

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Sep 12, 01:02 UTC

Investigating - Authorize.net is aware of an issue that is currently affecting CCS Settlement Delays for the following processors:

- NABEPX
- EVO
- WePay
- Vantiv

We are investigating the cause and working urgently to resolve the issue.

Impact: Currently being investigated for RTC and Impact

Reported Start Time: 09 September 2023

Next Update: Within 90 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Sep 11, 23:32 UTC

Sep 11, 2023