Update - Beginning mid March, Authorize.net is continuing to enhance the login process for Merchants and Partners by enabling multi-factor authentication, which is now required to access your account. This means you will be prompted to enter a one-time passcode that is sent to the email address associated with your Authorize.net username at each login.

After verifying your account, you are provided with the option to remember the login device, which will reduce the additional verification requirement when you login in the future on the same device.

Please make sure your email contact information is up to date so you can complete this process. To learn how to update your email address, read our support article here.

Additional information on multi-factor authentication can be found in our support article: What is multi-factor authentication?

Mar 17, 2023 - 02:58 UTC
Monitoring - Beginning this January, Authorize.net enhanced its login process by enabling multi-factor authentication, which is now required to access your account. This means you will be prompted to enter a one-time passcode that is sent to the email address associated with your Authorize.net username at each login.

After verifying your account, you are provided with the option to remember the login device, which will reduce the additional verification requirement when you login in the future on the same device.

Please make sure your email contact information is up to date so you can complete this process. To learn how to update your email address, read our support article here.

Additional information on multi-factor authentication can be found in our support article: What is multi-factor authentication?

Jan 18, 2023 - 00:27 UTC

About This Site

We use this page to communicate service availability and status. Subscribe to get real-time updates via Email, SMS.

For more information on our status page and how to use it, read our support article Authorize.net status page

API Connection/Endpoints ? Operational
Corporate and Support Web Sites ? Operational
Corporate Site ? Operational
Developer Center ? Operational
Status Page ? Operational
Support Center ? Operational
Payment Gateway Processing Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Barclays Merchant Services ? Operational
Cardnet Operational
Chase Paymentech Solutions ? Operational
eCheck/ACH Operational
Elavon Operational
EVO Operational
FdiAus Operational
First Data Nashville Operational
First Data Omaha Operational
Global Payments North America (GPN) ? Operational
HBOS Operational
Heartland Payment Systems Operational
Heritage Worldpay Operational
HSBC Operational
NAB EPX Operational
Streamline Operational
TSYS Acquiring Solutions ? Operational
Vantiv ? Operational
WestPac Operational
Payment Services Operational
Account Updater Operational
Advance Fraud Detection Suite Operational
Customer Information Manager Operational
Customer Invoicing Operational
Digital Payments ? Operational
Recurring Billing Operational
Simple Checkout Operational
Portals ? Under Maintenance
Access/Login - Merchant Interface ? Under Maintenance
Access/Login - mPOS ? Operational
Access/Login - Partner Interface ? Under Maintenance
Access/Login - VPOS ? Operational
Add Merchant - Partner Interface Operational
Batch/File Upload - Merchant Interface Operational
Reports - Merchant Interface Operational
Reports - Partner Interface Operational
Transaction Search - Merchant Interface Operational
Virtual Terminal - Merchant Interface Operational
Sandbox/Testing Environment ? Operational
API Connection/Endpoints ? Operational
Payment Gateway Processing Operational
Payment Services Operational
Portals ? Operational
Settlement/Batching Operational
Settlement/Batching ? Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Barclays Merchant Services ? Operational
Cardnet Operational
Chase Paymentech Solutions ? Operational
eCheck/ACH Operational
Elavon Operational
EVO Operational
FdiAus Operational
First Data Nashville Operational
First Data Omaha Operational
Global Payments North America (GPN) ? Operational
HBOS Operational
Heartland Payment Systems Operational
Heritage Worldpay Operational
HSBC Operational
NAB EPX Operational
Streamline Operational
TSYS Acquiring Solutions ? Operational
Vantiv ? Operational
WestPac Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - **Updated Schedule**

On March 31, 2023 (07:00am PT) we will be performing an update to the Virtual Point of Sale (VPOS) login page. With this update VPOS users will see the same login page as the Merchant Interface and continue to login with your same credentials with added functions of expired password updates, forgot password, forgot username all on the same login page.

With this change we will also temporarily disable any new device enablement for VPOS access and only existing users and devices that have already accessed VPOS will be able to do so after this change. We will be looking into a future update to restore new device registration.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Mar 31, 2023 - 00:38 UTC
Update - There will be a delay with this update. Once we have a new date and time this notice will be updated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Mar 30, 2023 - 00:49 UTC
Scheduled - On March 29, 2023 (07:00pm PT) we will be performing an update to the Virtual Point of Sale (VPOS) login page. With this update VPOS users will see the same login page as the Merchant Interface and continue to login with your same credentials with added functions of expired password updates, forgot password, forgot username all on the same login page.

With this change we will also temporarily disable any new device enablement for VPOS access and only existing users and devices that have already accessed VPOS will be able to do so after this change. We will be looking into a future update to restore new device registration.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Mar 28, 2023 - 16:24 UTC
On April 5, 2023 (10pm PDT)/April 6, 2023 (5:00am GMT) we will be performing networking updates for Sandbox, beginning 10:00pm Pacific. This update will remove support for CBC ciphers and add support for TLS v1.3.

ECDHE GCM are preferred ciphers to be used at this time. This change will only impact portal/interfaces for Authorize.net and not API integrations. There will be a separate update for our API endpoints at a later date.

Portal users will need to make sure to use updated/modern web browsers.

For more information, please see our support article: Authorize.net TLS and Cipher Support

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Posted on Mar 23, 2023 - 15:48 UTC
On 04/08/2023, we will be implementing planned payment gateway updates for Production, beginning at 9:00 PM Pacific.

For details on services intermittently inaccessible, please see our support article: Planned System Maintenance Service Impact

Though each service will be affected during the updates, no service should be unavailable for the entire 30-minute window.

We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway.

Also on 04/08/2023, all transactions and expired, canceled or terminated ARB subscriptions (and their associated profiles) from 2020 will be permanently archived and no longer accessible in the Merchant Interface.

For detailed information on how to search for and download transactions within a specific date range, please see our support article: How do I download transaction search results?

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Posted on Feb 28, 2023 - 17:13 UTC
On April 12, 2023 (10pm PDT)/April 13, 2023 (5:00am GMT) we will be performing networking updates for Sandbox, beginning 10:00pm Pacific. This update will remove support for CBC ciphers and add support for TLS v1.3.

ECDHE GCM are preferred ciphers to be used at this time. This change will only impact portal/interfaces for Authorize.net and not API integrations. There will be a separate update for our API endpoints at a later date.

Portal users will need to make sure to use updated/modern web browsers.

For more information, please see our support article: Authorize.net TLS and Cipher Support

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Posted on Mar 23, 2023 - 15:54 UTC
Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023
Completed - The planned payment gateway updates have been completed. All systems and services have been restored and are working as expected.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Mar 30, 02:51 UTC
Verifying - The planned payment gateway updates have been completed. We are monitoring to confirm all systems have been restored and are working as expected.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Mar 30, 02:44 UTC
In progress - We are currently implementing our previously announced planned payment gateway updates.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Mar 30, 00:40 UTC
Scheduled - On 03/29/2023, we will be implementing planned payment gateway updates for Sandbox, beginning at 5:30 PM Pacific and this will be an extended maintenance.

For details on services intermittently inaccessible, please see our support article: Planned System Maintenance Service Impact

Though each service will be affected during the updates, no service should be unavailable for the entire maintenance window.

We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Mar 29, 15:22 UTC
Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Unresolved incident: Enhancement logging in to Authorize.net.