Update - As we strive to continue offering a secure and up to date method for our clients to utilize our API for processing transactions, we have identified that some merchants are still using unsupported ciphers/TLS versions when connecting to our API endpoints. As a result, we are requiring all merchants using our API for processing to be using our supported TLS/cipher versions.
We are sending you this notice as our records indicate that you may be using unsupported TLS/cipher versions that will need to be updated before our deadline of October 30, 2024. You will need to work with your developer or solution support to ensure that you have the correct cipher/TLS versions.
Additionally, we encourage you to subscribe to our status page for up-to-date information on up-coming maintenance notices and current states of our Authorize.net services.
Oct 02, 2024 - 16:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2024 - 06:00 UTC
Scheduled - As we strive to continue offering a secure and up to date method for our clients to utilize our API for processing transactions, we have identified that some merchants are still using unsupported ciphers/TLS versions when connecting to our API endpoints. As a result, we are requiring all merchants using our API for processing to be using our supported TLS/cipher versions.
We are sending you this notice as our records indicate that you may be using unsupported TLS/cipher versions that will need to be updated before our deadline of October 30, 2024. You will need to work with your developer or solution support to ensure that you have the correct cipher/TLS versions.
Additionally, we encourage you to subscribe to our status page for up-to-date information on up-coming maintenance notices and current states of our Authorize.net services.
Oct 2, 202406:00 - Oct 31, 202406:00 UTC
We will be performing Production system maintenance on Oct 12th, 2024 beginning at 9:00 PM Pacific, lasting for approximately 30-60 minutes with intermittent service interruption.
Though services will be impacted, no service should be unavailable for the entirety of the update window.
Authorize.net is changing the SSL/TLS certificates that applications and websites use to communicate with our systems, moving from Entrust to DigiCert. This change will impact both browser-based and server-to-server interactions.
Scenarios Requiring Action: Users whose applications or websites pin the leaf certificate will need to update their settings. Users whose applications or websites use custom trust stores will need to import the DigiCert CAs. Users whose applications or websites pin to the CAs will need to update their pins.
We advise reaching out to your solution providers, developers, or website hosts for assistance with these changes if they are needed.
Schedule: Sandbox/Production: October 23rd and 24th, 2024
For additional details and to download the necessary certificates, please refer to our support article: Entrust to DigiCert SSL Certificate Migration Posted on
Sep 19, 2024 - 23:59 UTC
Completed -
The scheduled maintenance has been completed.
Sep 27, 22:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 17:50 UTC
Scheduled -
On 9/26/2024 we sent out an email notice with details and next steps for the upcoming SSL certificate update that we will be doing on Oct 23rd and 24th 2024. We are aware the links to our support articles are requiring merchants to log into their account to view the details. We apologize for the inconvenience. Please use the following links to access this documentation without having to log into your account.
Investigating -
Authorize.net is aware of an issue that is currently affecting some functionalities of our Support Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets
Reported Start Time: 24 September 2024 11:45 GMT
Next Update: As status changes
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.