Update - As we strive to continue offering a secure and up to date method for our clients to utilize our API for processing transactions, we have identified that some merchants are still using unsupported ciphers/TLS versions when connecting to our API endpoints. As a result, we are requiring all merchants using our API for processing to be using our supported TLS/cipher versions.

We are sending you this notice as our records indicate that you may be using unsupported TLS/cipher versions that will need to be updated before our deadline of October 30, 2024. You will need to work with your developer or solution support to ensure that you have the correct cipher/TLS versions.

For more information on our supported TLS/cipher versions, please reference the following documentation we have here: https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000001526

Additionally, we encourage you to subscribe to our status page for up-to-date information on up-coming maintenance notices and current states of our Authorize.net services.

Oct 02, 2024 - 16:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2024 - 06:00 UTC
Scheduled - As we strive to continue offering a secure and up to date method for our clients to utilize our API for processing transactions, we have identified that some merchants are still using unsupported ciphers/TLS versions when connecting to our API endpoints. As a result, we are requiring all merchants using our API for processing to be using our supported TLS/cipher versions.

We are sending you this notice as our records indicate that you may be using unsupported TLS/cipher versions that will need to be updated before our deadline of October 30, 2024. You will need to work with your developer or solution support to ensure that you have the correct cipher/TLS versions.

For more information on our supported TLS/cipher versions, please reference the following documentation we have here: https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000001526

Additionally, we encourage you to subscribe to our status page for up-to-date information on up-coming maintenance notices and current states of our Authorize.net services.

Oct 2, 2024 06:00 - Oct 31, 2024 06:00 UTC

About This Site

We use this page to communicate service availability and status. Subscribe to get real-time updates via Email, SMS.

For more information on our status page and how to use it, read our support article Authorize.net status page

API Connection/Endpoints Operational
Accept Suite ? Operational
Advance Integration Method (AIM) ? Operational
Authorize.net API ? Operational
Boarding API ? Operational
OAuth ? Operational
Server Integration Method (SIM) ? Operational
Webhooks ? Operational
Corporate and Support Web Sites ? Operational
Corporate Site ? Operational
Developer Center ? Operational
Status Page ? Operational
Support Center ? Operational
Payment Gateway Processing Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Barclays Merchant Services ? Operational
Cardnet Operational
Chase Paymentech Solutions ? Operational
eCheck/ACH Operational
Elavon Operational
EVO Operational
FdiAus Operational
First Data Nashville Operational
First Data Omaha Operational
Global Payments North America (GPN) ? Operational
HBOS Operational
Heartland Payment Systems Operational
Heritage Worldpay Operational
HSBC Operational
NAB EPX Operational
Streamline Operational
TSYS Acquiring Solutions ? Operational
Vantiv ? Operational
WestPac Operational
Payment Services Operational
Account Updater Operational
Batch/File Upload Operational
Card Present Processing Operational
Customer Information Manager Operational
Customer Invoicing Operational
Digital Payments ? Operational
Recurring Billing Operational
Simple Checkout Operational
Virtual Terminal Operational
Portals ? Operational
Access/Login - Merchant Interface/Portal ? Operational
Access/Login - Mobile Point of Sale (mPOS) ? Operational
Access/Login - Partner Interface/Portal ? Operational
Access/Login - Virtual Point of Sale (VPOS) ? Operational
Add/Manage Merchant - Partner Interface/Portal Operational
Reports - Merchant Interface/Portal Operational
Reports - Partner Interface/Portal Operational
Transaction Management/Search - Merchant Interface/Portal Operational
Risk Operational
Advance Fraud Detection Suite ? Operational
Sandbox/Testing Environment ? Operational
API Connection/Endpoints ? Operational
Payment Gateway Processing Operational
Payment Services ? Operational
Portals ? Operational
Risk ? Operational
Settlement/Batching Operational
Settlement/Batching ? Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Barclays Merchant Services ? Operational
Cardnet Operational
Chase Paymentech Solutions ? Operational
eCheck/ACH Operational
Elavon Operational
EVO Operational
FdiAus Operational
First Data Nashville Operational
First Data Omaha Operational
Global Payments North America (GPN) ? Operational
HBOS Operational
Heartland Payment Systems Operational
Heritage Worldpay Operational
HSBC Operational
NAB EPX Operational
Streamline Operational
TSYS Acquiring Solutions ? Operational
Vantiv ? Operational
WestPac Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing Production system maintenance on Oct 12th, 2024 beginning at 9:00 PM Pacific, lasting for approximately 30-60 minutes with intermittent service interruption.

Though services will be impacted, no service should be unavailable for the entirety of the update window.

For details on services intermittently inaccessible, please see our support article: Planned System Maintenance Service Impact

We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Posted on Oct 02, 2024 - 00:31 UTC
Authorize.net is changing the SSL/TLS certificates that applications and websites use to communicate with our systems, moving from Entrust to DigiCert. This change will impact both browser-based and server-to-server interactions.

Scenarios Requiring Action:
Users whose applications or websites pin the leaf certificate will need to update their settings.
Users whose applications or websites use custom trust stores will need to import the DigiCert CAs.
Users whose applications or websites pin to the CAs will need to update their pins.

We advise reaching out to your solution providers, developers, or website hosts for assistance with these changes if they are needed.

Schedule:
Sandbox/Production: October 23rd and 24th, 2024

For additional details and to download the necessary certificates, please refer to our support article: Entrust to DigiCert SSL Certificate Migration

Posted on Sep 19, 2024 - 23:59 UTC
Past Incidents
Oct 8, 2024

No incidents reported today.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

Unresolved incident: Unsupported Cipher/TLS Version Update.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Completed - The scheduled maintenance has been completed.
Sep 27, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 17:50 UTC
Scheduled - On 9/26/2024 we sent out an email notice with details and next steps for the upcoming SSL certificate update that we will be doing on Oct 23rd and 24th 2024. We are aware the links to our support articles are requiring merchants to log into their account to view the details. We apologize for the inconvenience. Please use the following links to access this documentation without having to log into your account.

Entrust to DigiCert SSL Certificate Migration: https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-05545


Where can I find the latest version of Authorize.net’s server-level SSL certificates?: https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000003009


For more details on this maintenance notice, please reference the following link: https://status.authorize.net/incidents/j00mxg9ld1tt


Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Sep 26, 17:45 UTC
Sep 26, 2024
Sep 25, 2024

No incidents reported.

Sep 24, 2024
Resolved - The issue has been fully resolved.

Impact: Customers are now able to use the Support Center as expected.

Reported Start Time: 24 September 2024 11:45 GMT
Reported End Time: 24 September 2024 14:40 GMT

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19134400

Sep 24, 16:01 UTC
Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Support Center as expected.

Reported Start Time: 24 September 2024 11:45 GMT
Reported End Time: 24 September 2024 14:40 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19134400

Sep 24, 14:51 UTC
Investigating - Authorize.net is aware of an issue that is currently affecting some functionalities of our Support Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets

Reported Start Time: 24 September 2024 11:45 GMT

Next Update: As status changes

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19134400

Sep 24, 13:48 UTC