Planned System Enhancement – One Time Pin SMS Support for Merchant Interface/Portal
Update - The Production update has been rescheduled for May 2, 2024. We will provide an update once completed or if there is any further change in the schedule.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 30, 2024 - 20:18 UTC
Update - The Sandbox has been completed as of April 22, 2024.

The Production update is now scheduled for April 29, 2024.


Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 23, 2024 - 16:40 UTC
Update - We are currently implementing our previously announced update.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 18, 2024 - 17:45 UTC
Identified - Authorize.net will be enhancing the Merchant Interface/Portal and provide support for SMS when performing multi-factor authentication once a user has a mobile number on file.

For more details, please see our support article: What is multi-factor authentication (MFA)?

Release Schedule:
-Sandbox: April 18, 2024
-Production: April 29, 2024

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 18, 2024 - 17:15 UTC

About This Site

We use this page to communicate service availability and status. Subscribe to get real-time updates via Email, SMS.

For more information on our status page and how to use it, read our support article Authorize.net status page

API Connection/Endpoints Operational
Accept Suite ? Operational
Advance Integration Method (AIM) ? Operational
Authorize.net API ? Operational
Boarding API ? Operational
OAuth ? Operational
Server Integration Method (SIM) ? Operational
Webhooks ? Operational
Corporate and Support Web Sites ? Operational
Corporate Site ? Operational
Developer Center ? Operational
Status Page ? Operational
Support Center ? Operational
Payment Gateway Processing Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Barclays Merchant Services ? Operational
Cardnet Operational
Chase Paymentech Solutions ? Operational
eCheck/ACH Operational
Elavon Operational
EVO Operational
FdiAus Operational
First Data Nashville Operational
First Data Omaha Operational
Global Payments North America (GPN) ? Operational
HBOS Operational
Heartland Payment Systems Operational
Heritage Worldpay Operational
HSBC Operational
NAB EPX Operational
Streamline Operational
TSYS Acquiring Solutions ? Operational
Vantiv ? Operational
WestPac Operational
Payment Services Operational
Account Updater Operational
Batch/File Upload Operational
Card Present Processing Operational
Customer Information Manager Operational
Customer Invoicing Operational
Digital Payments ? Operational
Recurring Billing Operational
Simple Checkout Operational
Virtual Terminal Operational
Portals ? Operational
Access/Login - Merchant Interface/Portal ? Operational
Access/Login - Mobile Point of Sale (mPOS) ? Operational
Access/Login - Partner Interface/Portal ? Operational
Access/Login - Virtual Point of Sale (VPOS) ? Operational
Add/Manage Merchant - Partner Interface/Portal Operational
Reports - Merchant Interface/Portal Operational
Reports - Partner Interface/Portal Operational
Transaction Management/Search - Merchant Interface/Portal Operational
Risk Operational
Advance Fraud Detection Suite ? Operational
Sandbox/Testing Environment ? Operational
API Connection/Endpoints ? Operational
Payment Gateway Processing Operational
Payment Services ? Operational
Portals ? Operational
Risk ? Operational
Settlement/Batching Operational
Settlement/Batching ? Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Barclays Merchant Services ? Operational
Cardnet Operational
Chase Paymentech Solutions ? Operational
eCheck/ACH Operational
Elavon Operational
EVO Operational
FdiAus Operational
First Data Nashville Operational
First Data Omaha Operational
Global Payments North America (GPN) ? Operational
HBOS Operational
Heartland Payment Systems Operational
Heritage Worldpay Operational
HSBC Operational
NAB EPX Operational
Streamline Operational
TSYS Acquiring Solutions ? Operational
Vantiv ? Operational
WestPac Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 1, 2024

No incidents reported today.

Apr 30, 2024
Virtual Point of Sale Bug Fixes
Resolved - The Virtual Point of Sale has been updated and fixed.

You can find more details on how to use Authorize.net Virtual Point of Sales in our support article: Virtual Point of Sale (VPOS) FAQ

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 30, 20:13 UTC
Monitoring - A fix has been released for the Virtual Point of Sale as of 04/11/2024 ~8:30am PT and we are monitoring the fixes for the below issue:

-Device Registration
-Receipt Printing
-Authentication/Login Failures
-Session Timeouts

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 11, 15:43 UTC
Update - Authorize.net is planning to upgrade the Virtual Point of Sale service to rectify several issues, which include:

-Device Registration
-Receipt Printing
-Authentication/Login Failures
-Session Timeouts

These enhancements are anticipated to be rolled out in the coming month (April 2024). We will keep you informed about the exact release date of these updates.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC15743494
Mar 20, 13:26 UTC
Update - We are continuing to work on a fix for this issue.
Mar 20, 13:25 UTC
Identified - Authorize.net is planning to upgrade the Virtual Point of Sale service to rectify several issues, which include:

-Device Registration
-Receipt Printing
-Authentication/Login Failures
-Session Timeouts

These enhancements are anticipated to be rolled out in the coming month (April 2024). We will keep you informed about the exact release date of these updates.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC15743494
Mar 5, 23:14 UTC
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024
Apr 22, 2024

No incidents reported.

Apr 21, 2024
Planned System Maintenance Notification Production - April 20, 2024
Completed - The planned payment gateway updates have been completed. All systems and services have been restored and are working as expected.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 21, 04:57 UTC
Verifying - The planned payment gateway updates have been completed. We are monitoring to confirm all systems have been restored and are working as expected.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 21, 04:20 UTC
In progress - We are currently implementing our previously announced planned payment gateway updates.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 21, 04:00 UTC
Scheduled - On 04/20/2024, we will be implementing planned payment gateway updates for Production, beginning at 9:00 PM Pacific.

For details on services intermittently inaccessible, please see our support article: Planned System Maintenance Service Impact

Though each service will be affected during the updates, no service should be unavailable for the entire 30-minute window.

We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway.

Also 04/20/2024, all transactions and expired, canceled or terminated ARB subscriptions (and their associated profiles) from 2021 will be permanently archived and no longer accessible in the Merchant Interface.

For detailed information on how to search for and download transactions within a specific date range, please see our support article: How do I download transaction search results?

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 2, 14:22 UTC
Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Apr 17, 2024

No incidents reported.

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