Merchant Email Receipt - Service Disruption
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:
Resolved
The issue affecting the Merchant Email receipts has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 25 March 2026 15:30 GMT
Reported End Time: 26 March 2026 04:40 GMT
Impact: Customers are now able to use the Merchant Email receipts.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24780860
Reported Start Time: 25 March 2026 15:30 GMT
Reported End Time: 26 March 2026 04:40 GMT
Impact: Customers are now able to use the Merchant Email receipts.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24780860
Identified
We have identified the issue affecting the Merchant Email receipts, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
Update
We continue to investigate the issue affecting the Merchant email receipts, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
Investigating
Authorize.net is aware of an issue that is currently affecting the Merchant email receipts.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
This incident affected: API Connection/Endpoints (Authorize.net API).