Support Center Service Disruption
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting some functionalities of our Support Center has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to use our Support Center as normal.
Reported Start Time: 19:40 GMT on 25 November 2024
Reported End Time: 01:58 on 26 November 2024
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19543530
Impact: Customers are now able to use our Support Center as normal.
Reported Start Time: 19:40 GMT on 25 November 2024
Reported End Time: 01:58 on 26 November 2024
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19543530
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
We appreciate your patience.
Impact: The issue has been mitigated, and users are now able to use the features in Support Center as expected.
Reported Start Time: 19:40 GMT on 25 November 2024
Reported End Time: 01:58 on 26 November 2024
Next Update: When status changes
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19543530
We appreciate your patience.
Impact: The issue has been mitigated, and users are now able to use the features in Support Center as expected.
Reported Start Time: 19:40 GMT on 25 November 2024
Reported End Time: 01:58 on 26 November 2024
Next Update: When status changes
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19543530
Update
We continue to implement a fix to mitigate the identified issue.
We appreciate your patience.
Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets
Reported Start Time: 19:40 GMT on 25 November 2024
Next Update: When status changes or new information is available
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19543530
We appreciate your patience.
Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets
Reported Start Time: 19:40 GMT on 25 November 2024
Next Update: When status changes or new information is available
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19543530
Identified
We have identified the issue affecting some functionalities of our Support Center.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets
Reported Start Time: 25 November 2024
Next Update: Within 60mins
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19543530
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets
Reported Start Time: 25 November 2024
Next Update: Within 60mins
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19543530
Investigating
Authorize.net is aware of an issue that is currently affecting some functionalities of our Support Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use access and utilize some features in Support Center. This may be impacting the raising and tracking of support tickets
Reported Start Time: 25 November 2024
Next Update: Within 60mins
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center Incident #:
INC19543530
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use access and utilize some features in Support Center. This may be impacting the raising and tracking of support tickets
Reported Start Time: 25 November 2024
Next Update: Within 60mins
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center Incident #:
INC19543530
This incident affected: Corporate and Support Web Sites (Support Center).