MINT Manage Profile Service Interruption
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting the Merchant Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:9:05 GMT 19 November 2025
Reported End Time:20:04 GMT 19 November 2025
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC22981411
Reported Start Time:9:05 GMT 19 November 2025
Reported End Time:20:04 GMT 19 November 2025
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC22981411
Investigating
Authorize.net is aware of an issue that is currently affecting Merchant Interface (MINT) which may be preventing clients from managing their user profile or adding new users to their gateway account.
As a workaround, any account which has been enabled for MINT 2.0 can toggle from 1.0 to 2.0 then try to add users or edit a profile without any issue.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with managing a user profile or adding new users to their gateway account.
Reported Start Time: 19 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC22981411
As a workaround, any account which has been enabled for MINT 2.0 can toggle from 1.0 to 2.0 then try to add users or edit a profile without any issue.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with managing a user profile or adding new users to their gateway account.
Reported Start Time: 19 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC22981411
This incident affected: Portals (Access/Login - Merchant Interface/Portal).