Intermittent Transaction Processing Issue
Incident
Report for Authorize.net
Resolved
The intermittent transaction processing issue has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: ~10:00 GMT on 30 May 2024
Reported End Time: ~17:38 GMT on 31 May 2024
Impact: Customers are now able to use the Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM) as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC18409766
Reported Start Time: ~10:00 GMT on 30 May 2024
Reported End Time: ~17:38 GMT on 31 May 2024
Impact: Customers are now able to use the Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM) as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC18409766
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM) as expected.
Reported Start Time: ~10:00 GMT on 30 May 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC18409766
Impact: The issue has been mitigated and customers are now able to use the Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM) as expected.
Reported Start Time: ~10:00 GMT on 30 May 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC18409766
Update
Authorize.net continues to investigate the intermittent transaction processing issue. We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with transaction processing using Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM).
Reported Start Time: ~10:00 GMT on 30 May 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC18409766
Impact: Users may experience issues with transaction processing using Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM).
Reported Start Time: ~10:00 GMT on 30 May 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC18409766
Investigating
Authorize.net is aware of an issue that is currently affecting API calls for transaction processing resulting in reports of “Communication failures”.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with transaction processing using Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM).
Reported Start Time: ~10:00 GMT on 30 May 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC18409766
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with transaction processing using Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM).
Reported Start Time: ~10:00 GMT on 30 May 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC18409766
This incident affected: API Connection/Endpoints (Advance Integration Method (AIM), Authorize.net API, Server Integration Method (SIM)).