Intermittent RTC 57 for Heartland Payments
Incident
Report for Authorize.net
Resolved
The issue affecting some merchants using the Heartland Processor connection resulting in a Response to Customer error of RTC 57 has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 6:00 GMT on 1 January 2025
Reported End Time: 23:03 GMT on 2 January 2025
Impact: Customers are now able to use the Heartland Processor connection as expected.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
Reported Start Time: 6:00 GMT on 1 January 2025
Reported End Time: 23:03 GMT on 2 January 2025
Impact: Customers are now able to use the Heartland Processor connection as expected.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Heartland Processor connection as expected.
Reported Start Time: 06:00 GMT on 1 January 2025
Reported End Time: 23:03 GMT on 2 January 2025
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
Impact: The issue has been mitigated and customers are now able to use the Heartland Processor connection as expected.
Reported Start Time: 06:00 GMT on 1 January 2025
Reported End Time: 23:03 GMT on 2 January 2025
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
Update
We continue to investigate the cause affecting some merchants using the Heartland Processor connection resulting in a Response to Customer error of RTC 57.
We are working urgently to resolve the issue and greatly appreciate your patience during this time.
Impact: Some merchants may receive an RTC 57 error during their transactions.
Reported Start Time: 6:00 GMT on 1 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
We are working urgently to resolve the issue and greatly appreciate your patience during this time.
Impact: Some merchants may receive an RTC 57 error during their transactions.
Reported Start Time: 6:00 GMT on 1 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
Update
We appreciate your patience as we continue to investigate the cause and working urgently to resolve the issue affecting some merchants and transactions that are using the Heartland Processor connection resulting in a Response to Customer error of RTC 57.
Impact: Some merchants may receive an RTC 57 error during their transactions.
Reported Start Time: 6:00 GMT on 1 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
Impact: Some merchants may receive an RTC 57 error during their transactions.
Reported Start Time: 6:00 GMT on 1 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
Update
We are continuing to investigate the cause and working urgently to resolve the issue affecting some merchants and transactions that are using the Heartland Processor connection resulting in a Response to Customer error of RTC 57.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Some merchants may receive an RTC 57 error during their transactions.
Reported Start Time: 6:00 GMT on 1 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Some merchants may receive an RTC 57 error during their transactions.
Reported Start Time: 6:00 GMT on 1 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
Investigating
Authorize.net is aware of an issue that is currently affecting some merchants and transactions that are using the Heartland Processor connection resulting in a Response to Customer error of RTC 57.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants may receive an RTC 57 error during their transactions.
Reported Start Time: 6:00 GMT on 1 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants may receive an RTC 57 error during their transactions.
Reported Start Time: 6:00 GMT on 1 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19708495
This incident affected: Payment Gateway Processing (Heartland Payment Systems).