Payment Services Impact
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link
Resolved
The issue affecting the Authorize.net API has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 10 April 2026 at 20:15 GMT
Reported End Time: 11 April 2026 at 00:15 GMT
Impact: customers are now able to use the API as expected.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
Reported Start Time: 10 April 2026 at 20:15 GMT
Reported End Time: 11 April 2026 at 00:15 GMT
Impact: customers are now able to use the API as expected.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
Monitoring
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the API as expected.
Reported Start Time: 10 April 2026 at 20:15 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
Impact: The issue has been mitigated and customers are now able to use the API as expected.
Reported Start Time: 10 April 2026 at 20:15 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
Identified
We have identified the issue affecting the performance of the Authorize.API
Impact: Merchants may be experiencing a rise in customers being unable to complete their transactions, which could result in an increased number of abandoned purchases.
Reported Start Time: 10 April 2026 at 20:15 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
Impact: Merchants may be experiencing a rise in customers being unable to complete their transactions, which could result in an increased number of abandoned purchases.
Reported Start Time: 10 April 2026 at 20:15 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
Update
Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. We continue investigating the cause and working urgently to resolve the situation.
Impact: Merchants may be experiencing a rise in customers being unable to complete their transactions, which could result in an increased number of abandoned purchases.
Reported Start Time: 10 April 2026 at 20:15 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
Impact: Merchants may be experiencing a rise in customers being unable to complete their transactions, which could result in an increased number of abandoned purchases.
Reported Start Time: 10 April 2026 at 20:15 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
Investigating
Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. We are investigating the cause and working urgently to resolve the situation.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be experiencing a rise in customers being unable to complete their transactions, which could result in an increased number of abandoned purchases.
Reported Start Time: 10 April 2026 at 20:15 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be experiencing a rise in customers being unable to complete their transactions, which could result in an increased number of abandoned purchases.
Reported Start Time: 10 April 2026 at 20:15 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24995693
This incident affected: API Connection/Endpoints (Authorize.net API).