Merchant and Partner Latency Issues
Incident
Report for Authorize.net
Resolved
The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15:45 GMT 8 January 2026
Reported End Time: 23:48 GMT 8 January 2026
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23537368
Reported Start Time: 15:45 GMT 8 January 2026
Reported End Time: 23:48 GMT 8 January 2026
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23537368
Monitoring
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.
Impact:The issue has been mitigated, and customers are now able to use the Merchant and Partner Interface as expected. Users may have experienced issues with login for Merchant and/or Partner Interface, Processing, Invoicing, Accept Payment, MINT access/navigation, API etc.
Reported Start Time: 15:45 GMT 8 January 2026
Reported End Time: 23:48 GMT 8 January 2026
Next Update: As current status changes
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23537368
Impact:The issue has been mitigated, and customers are now able to use the Merchant and Partner Interface as expected. Users may have experienced issues with login for Merchant and/or Partner Interface, Processing, Invoicing, Accept Payment, MINT access/navigation, API etc.
Reported Start Time: 15:45 GMT 8 January 2026
Reported End Time: 23:48 GMT 8 January 2026
Next Update: As current status changes
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23537368
Update
Authorize.net continues to investigate the issue that is currently affecting the performance of the Merchant and/or Partner Interface.
We are working urgently to resolve the issue and greatly appreciate your patience during this time.
Impact: Users may experience issues with login for Merchant and/or Partner Interface, Processing, Invoicing, Accept Payment, MINT access/navigation, API etc.
Reported Start Time: 8 January 2026
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23537368
We are working urgently to resolve the issue and greatly appreciate your patience during this time.
Impact: Users may experience issues with login for Merchant and/or Partner Interface, Processing, Invoicing, Accept Payment, MINT access/navigation, API etc.
Reported Start Time: 8 January 2026
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23537368
Investigating
Authorize.net is aware of an issue that is currently affecting the performance for Merchant and/or Partner Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant and/or Partner Interface, Processing, Invoicing, Accept Payment, MINT access/navigation, API etc.
Reported Start Time: 8 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23537368
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant and/or Partner Interface, Processing, Invoicing, Accept Payment, MINT access/navigation, API etc.
Reported Start Time: 8 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23537368
This incident affected: Portals (Access/Login - Merchant Interface/Portal, Access/Login - Partner Interface/Portal).