Webhooks Payment Event
Incident
Report for Authorize.net
Resolved
The issue affecting some Transaction Details on Webhooks Payment Event has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 7 April 2026 at 20:00 GMT
Reported End Time: 8 April 2026 at 18:22 GMT
Impact: Webhook notifications are processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24951045
Reported Start Time: 7 April 2026 at 20:00 GMT
Reported End Time: 8 April 2026 at 18:22 GMT
Impact: Webhook notifications are processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24951045
Identified
We have identified the issue affecting some Transaction Details on Webhooks Payment Event where certain details are missing.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants may notice that certain details are missing from webhook notifications.
Reported Start Time: 8 April 2026 00:51 GMT
Next Update: When current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24951045
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants may notice that certain details are missing from webhook notifications.
Reported Start Time: 8 April 2026 00:51 GMT
Next Update: When current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24951045
Investigating
Authorize.net is aware of an issue that is currently affecting some Transaction Details on Webhooks Payment Event where certain details are missing.
We were able to reproduce the issue and confirmed that the missing fields are as follows:
1. Correct response code
2. Amount
3. Transaction ID
We are investigating the cause and working urgently to resolve the issue.
Impact: merchant may notice that certain details are missing from webhook notifications.
Reported Start Time: 8 April 2026 00:51 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24951045
We were able to reproduce the issue and confirmed that the missing fields are as follows:
1. Correct response code
2. Amount
3. Transaction ID
We are investigating the cause and working urgently to resolve the issue.
Impact: merchant may notice that certain details are missing from webhook notifications.
Reported Start Time: 8 April 2026 00:51 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24951045
This incident affected: API Connection/Endpoints (Webhooks).