NAB EPX Processing Service Disruption
Incident
Report for Authorize.net
Resolved
The issue affecting NABEPX transaction processing has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Impact: Merchants are now able to process transactions on NABEPX processor as normal.
Reported Start Time: 13 August 2026 16:07 GMT
Reported End Time: 13 August 2026 17:39 GMT
Impact: Merchants are now able to process transactions on NABEPX processor as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26740172
Impact: Merchants are now able to process transactions on NABEPX processor as normal.
Reported Start Time: 13 August 2026 16:07 GMT
Reported End Time: 13 August 2026 17:39 GMT
Impact: Merchants are now able to process transactions on NABEPX processor as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26740172
Monitoring
The issue affecting transactions processed through the NABEPX processor has been mitigated.
Visa continues to monitor closely with NABEPX to confirm service stability and ensure the issue is fully resolved.
Impact:
Merchants may have encountered transactions returning RTC 20 on NABEPX processor during authorization.
Reported Start Time: 13 August 2026, 16:07 GMT
Reported End Time: 13 August 2026, 17:39 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26740172
Visa continues to monitor closely with NABEPX to confirm service stability and ensure the issue is fully resolved.
Impact:
Merchants may have encountered transactions returning RTC 20 on NABEPX processor during authorization.
Reported Start Time: 13 August 2026, 16:07 GMT
Reported End Time: 13 August 2026, 17:39 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26740172
Investigating
Authorize.net is aware of an issue that is currently affecting the NAB Processor transaction processing.
We have received confirmation from NABEPX that they are aware of the issue on their end and we are actively communicating with them to identify and resolve the issue.
Impact:
Merchants may encounter transactions returning RTC 20 on NABEPX processor during authorization.
Reported Start Time: 13 August 2026, 16:07 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Incident #: INC26740172
We have received confirmation from NABEPX that they are aware of the issue on their end and we are actively communicating with them to identify and resolve the issue.
Impact:
Merchants may encounter transactions returning RTC 20 on NABEPX processor during authorization.
Reported Start Time: 13 August 2026, 16:07 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Incident #: INC26740172
This incident affected: Payment Gateway Processing (NAB EPX).