Sandbox Environment - Account Creation Issue
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting Sandbox account creation via developer.authorize.net has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 16:00 GMT on 20 January 2026
Reported End Time:14:10 GMT on 24 January 2026
Impact: Users can now create Sandbox accounts via developer.authorize.net as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23710593
Reported Start Time: 16:00 GMT on 20 January 2026
Reported End Time:14:10 GMT on 24 January 2026
Impact: Users can now create Sandbox accounts via developer.authorize.net as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23710593
Update
Authorize.net is aware of an issue that is currently affecting developer.authorize.net. Some clients may experience an error when attempting to create a Sandbox account.
We continue investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Sandbox account creation via developer.authorize.net.
Reported Start Time: 20 January 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23710593
We continue investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Sandbox account creation via developer.authorize.net.
Reported Start Time: 20 January 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23710593
Investigating
Authorize.net is aware of an issue that is currently affecting developer.authorize.net. Some clients may experience an error when attempting to create a Sandbox account.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Sandbox account creation via developer.authorize.net.
Reported Start Time: 20 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23710593
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Sandbox account creation via developer.authorize.net.
Reported Start Time: 20 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23710593
This incident affected: Sandbox/Testing Environment (Portals).