ANET Portal - Service Disruption

Incident Report for Authorize.net

Postmortem

Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.

Post Incident Report

Posted Aug 06, 2025 - 22:17 UTC

Resolved

Authorize.net was aware of an issue which affected the access for merchants and/or partners using new.authorize.net and demo.authorize.net. The issue has been resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Impact: Users may have experienced issues accessing new.authorize.net and demo.authorize.net portals.

Reported Start Time: 02:51 GMT on 6 August 2025

Reported End Time: 05:15 GMT on 6 August 2025

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC21525904

Posted Aug 06, 2025 - 06:23 UTC

This incident affected: Portals (Access/Login - Merchant Interface/Portal, Access/Login - Partner Interface/Portal).