Service Disruption
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link, Post Incident Report
Resolved
The issue affecting the transaction processing for merchants has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to process transactions normally.
Reported Start Time: 9 May 2025 12:02 GMT
Reported End Time: 9 May 2025 12:13 GMT
Next Update: No further updates, issue resolved.
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC20726459
Impact: Customers are now able to process transactions normally.
Reported Start Time: 9 May 2025 12:02 GMT
Reported End Time: 9 May 2025 12:13 GMT
Next Update: No further updates, issue resolved.
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC20726459
Monitoring
Authorize.net was aware of an issue that may have impacted transaction processing for merchants. This issue is currently mitigated, and we are working urgently to confirm the issue is fully resolved.
Impact: Users may have experienced issues with processing transactions.
Reported Start Time: 9 May 2025 12:02 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC20726459
Impact: Users may have experienced issues with processing transactions.
Reported Start Time: 9 May 2025 12:02 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC20726459
This incident affected: Payment Gateway Processing (AIB Merchant Services (AIBMS), American Express Direct, Barclays Merchant Services, Cardnet, Chase Paymentech Solutions, eCheck/ACH, Elavon, EVO, FdiAus, First Data Nashville, First Data Omaha, Global Payments North America (GPN), HBOS, Heartland Payment Systems, Heritage Worldpay, HSBC, NAB EPX, Streamline, TSYS Acquiring Solutions, Vantiv, WestPac).