PINT, MINT, mPOS and Windows App Login Issues
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center
login credentials at the following link.
Resolved
The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: July 12th, 2:15 AM GMT
Reported End Time: July 12th 04:13 AM GMT
Impact: Customers are now able to use all relevant portal Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
Reported Start Time: July 12th, 2:15 AM GMT
Reported End Time: July 12th 04:13 AM GMT
Impact: Customers are now able to use all relevant portal Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
Monitoring
The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: July 12th, 2:15 AM GMT
Impact: Customers are now able to use all relevant portal Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
Reported Start Time: July 12th, 2:15 AM GMT
Impact: Customers are now able to use all relevant portal Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
Identified
Partial recovery has been done and mPOS and Windows App is working as expected.
We have identified the issue affecting the issue of the Merchant and Partner Interface.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience login issues with Merchant and/or Partner Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: When status changes or new available is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
We have identified the issue affecting the issue of the Merchant and Partner Interface.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience login issues with Merchant and/or Partner Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: When status changes or new available is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
Update
After further investigation, more impact had been identified. This include mPOS and Windows App.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Mulitples Portal Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Mulitples Portal Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Investigating
Authorize.net is aware of an issue that is currently affecting the login process for Merchant and/or Partner Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant and/or Partner Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant and/or Partner Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
This incident affected: Portals (Access/Login - Merchant Interface/Portal, Access/Login - Mobile Point of Sale (mPOS), Access/Login - Partner Interface/Portal, Access/Login - Windows App).