Mobile App 2.0 Login Issue on iOS
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center
login credentials at the following link Post Incident Report
Resolved
The issue has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Impact: Users should no longer have issues with mPOS 2.0 login.
Reported Start Time: 22 September 2025, 23:00 GMT
Reported End Time: 23 September 2025, 21:20 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Impact: Users should no longer have issues with mPOS 2.0 login.
Reported Start Time: 22 September 2025, 23:00 GMT
Reported End Time: 23 September 2025, 21:20 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Monitoring
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.
Impact: Users should no longer have issues with mPOS 2.0 login.
Reported Start Time: 22 September 2025, 23:00 GMT
Reported End Time: 23 September 2025, 21:20 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Impact: Users should no longer have issues with mPOS 2.0 login.
Reported Start Time: 22 September 2025, 23:00 GMT
Reported End Time: 23 September 2025, 21:20 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Update
We appreciate your patience as we work towards mitigating the issue impacting the 2.0 Mobile App on iOS. Some affected users may be able to login via biometrics.
Impact: Users may experience issues with mPOS 2.0 login. Affected users are encouraged to attempt login via biometrics.
Reported Start Time: 22 September 2025, 23:00 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC22087589
Impact: Users may experience issues with mPOS 2.0 login. Affected users are encouraged to attempt login via biometrics.
Reported Start Time: 22 September 2025, 23:00 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC22087589
Update
We continue to investigate the issue impacting the 2.0 Mobile App on iOS, where users encounter the error message: "Log in failed. An unexpected error occurred. Please try again later.”
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with mPOS 2.0 login.
Reported Start Time: 22 September 2025, 23:00 GMT
Next Update: Within 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC22087589
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with mPOS 2.0 login.
Reported Start Time: 22 September 2025, 23:00 GMT
Next Update: Within 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC22087589
Investigating
Authorize.net is currently aware of an issue impacting the 2.0 Mobile App on iOS, where users encounter the error message: "Log in failed. An unexpected error occurred. Please try again later.”
Authorize.net is investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with mPOS 2.0 login.
Reported Start Time: 22 September 2025, 23:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC22087589
Authorize.net is investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with mPOS 2.0 login.
Reported Start Time: 22 September 2025, 23:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC22087589
This incident affected: Portals (Access/Login - Mobile Point of Sale (mPOS)).