Merchant Interface Login and PIN Validation Issue
Incident
Report for Authorize.net
Resolved
The issue affecting the Merchant Interface and One Time Password (OTP) PIN validation has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 20:01 GMT , 22 January 2026
Reported End Time: 03:15 GMT, 23 January 2026
Impact: Customers are now able to use the Merchant Interface and One Time Password (OTP) PIN validation as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23757244
Reported Start Time: 20:01 GMT , 22 January 2026
Reported End Time: 03:15 GMT, 23 January 2026
Impact: Customers are now able to use the Merchant Interface and One Time Password (OTP) PIN validation as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23757244
Identified
We have identified the issue affecting the performance of the Merchant Interface is related to an ongoing vendor outage. Our team is actively working with vendor to resolve the email delivery problem.
Impact: Users may experience issues with Login and OTP delivery via email for MINT.
Reported Start Time: 22 January 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23757244
Impact: Users may experience issues with Login and OTP delivery via email for MINT.
Reported Start Time: 22 January 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23757244
Investigating
Authorize.net is aware of an issue that is currently affecting the login process for MINT and One Time Password (OTP) PIN validation. Users can select SMS for PIN delivery until mitigation. We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Login and OTP for MINT.
Reported Start Time: 22 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23757244
Impact: Users may experience issues with Login and OTP for MINT.
Reported Start Time: 22 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23757244
This incident affected: Portals (Access/Login - Merchant Interface/Portal).