Settlement Delays for TSYS Processing Merchants
Incident
Report for Authorize.net
Resolved
The issue affecting some settlement batch delays for TSYS processing merchants has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Start: 03:54 GMT on 9/13/2023
End: 21:10 GMT on 9/13/2023
Impact: All settlements are processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16790735
Start: 03:54 GMT on 9/13/2023
End: 21:10 GMT on 9/13/2023
Impact: All settlements are processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16790735
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: All settlements are processing as normal.
Start: 03:54 GMT on 9/13/2023.
End: 21:10 GMT on 9/13/2023
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16790735
Impact: All settlements are processing as normal.
Start: 03:54 GMT on 9/13/2023.
End: 21:10 GMT on 9/13/2023
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16790735
Investigating
Authorize.net is aware of an intermittent issue that is currently causing some settlement batch delays for TSYS processing merchants.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may receive their settlement funding later than usual. There is no impact on the ability of cardholders and merchants to use and accept Visa cards, though some cardholders may experience a delay in transactions appearing on their account statements.
Reported Start Time: 03:54 GMT on 9/13/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16790735
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may receive their settlement funding later than usual. There is no impact on the ability of cardholders and merchants to use and accept Visa cards, though some cardholders may experience a delay in transactions appearing on their account statements.
Reported Start Time: 03:54 GMT on 9/13/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16790735
This incident affected: Settlement/Batching (TSYS Acquiring Solutions).