Merchant Interface Password Reset Disruption
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:20:49 GMT 31 January 2025
Reported End Time: 01:01 GMT 1 February 2025
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19894625
Reported Start Time:20:49 GMT 31 January 2025
Reported End Time: 01:01 GMT 1 February 2025
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19894625
Monitoring
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use the password reset for the Merchant Interface as expected.
Reported Start Time: 20:49 GMT 31 January 2025
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC19894625
Impact: The issue has been mitigated, and customers are now able to use the password reset for the Merchant Interface as expected.
Reported Start Time: 20:49 GMT 31 January 2025
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC19894625
Identified
We have identified the issue affecting the performance of the Merchant Interface.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience resetting passwords for Merchant Interface.
Reported Start Time: 20:49 GMT 31 January 2025
Next Update: As the status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19894625
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience resetting passwords for Merchant Interface.
Reported Start Time: 20:49 GMT 31 January 2025
Next Update: As the status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19894625
Update
We continue to investigate issue that is currently affecting the password reset for Merchant Interface.
We are working urgently to resolve the issue and appreciate your patience.
Impact: Users may experience issues with resetting passwords for Merchant Interface.
Reported Start Time: 20:49 GMT 31 January 2025
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19894625
We are working urgently to resolve the issue and appreciate your patience.
Impact: Users may experience issues with resetting passwords for Merchant Interface.
Reported Start Time: 20:49 GMT 31 January 2025
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19894625
Investigating
Authorize.net is aware of an issue that is currently affecting the password reset for Merchant Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with resetting passwords for Merchant Interface.
Reported Start Time:
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19894625
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with resetting passwords for Merchant Interface.
Reported Start Time:
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19894625
This incident affected: Portals (Access/Login - Merchant Interface/Portal, Access/Login - Partner Interface/Portal).