Merchant and Partner Interface Latency
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center
login credentials at the following link. Post Incident Report
Resolved
The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 12 December 2025 18:15 GMT
Reported End Time: 12 December 2025 23:30 GMT
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23269842
Reported Start Time: 12 December 2025 18:15 GMT
Reported End Time: 12 December 2025 23:30 GMT
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23269842
Update
The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 12 December 2025 18:15 GMT
Reported End Time: 12 December 2025 23:30 GMT
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23269842
Reported Start Time: 12 December 2025 18:15 GMT
Reported End Time: 12 December 2025 23:30 GMT
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23269842
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected.
Reported Start Time: 12 December 2025
Reported End Time: 23:30 GMT 12 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC23269842
Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected.
Reported Start Time: 12 December 2025
Reported End Time: 23:30 GMT 12 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC23269842
Update
We appreciate your patience as we continue to work urgently to resolve the issue.
Impact: Users may experience latency for Merchant and/or Partner Interface. There is no impact to transaction processing.
Reported Start Time: 12 December 2025
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC23269842
Impact: Users may experience latency for Merchant and/or Partner Interface. There is no impact to transaction processing.
Reported Start Time: 12 December 2025
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC23269842
Update
Authorize.net continues to investigate the issue currently affecting the performance for Merchant and/or Partner Interface.
We are working urgently to resolve the issue and appreciate your patience.
Impact: Users may experience latency for Merchant and/or Partner Interface. There is no impact to transaction processing.
Reported Start Time: 12 December 2025
Next Update: Within 60 minute
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC23269842
We are working urgently to resolve the issue and appreciate your patience.
Impact: Users may experience latency for Merchant and/or Partner Interface. There is no impact to transaction processing.
Reported Start Time: 12 December 2025
Next Update: Within 60 minute
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC23269842
Investigating
Authorize.net is aware of an issue that is currently affecting the performance for Merchant and/or Partner Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience latency for Merchant and/or Partner Interface. There is no impact to transaction processing.
Reported Start Time: 12 December 2025
Next Update: Within 60 minute
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC23269842
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience latency for Merchant and/or Partner Interface. There is no impact to transaction processing.
Reported Start Time: 12 December 2025
Next Update: Within 60 minute
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC23269842
This incident affected: Portals (Access/Login - Merchant Interface/Portal, Access/Login - Partner Interface/Portal).