Authorize.net Settlement Disruption
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting the Settlement/Batching has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 07:00 GMT 31 January 2025
Reported End Time: 17:30 GMT 31 January 2025
Impact: Some merchant batches may not have been settled for 30 January 2025.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19900382
Reported Start Time: 07:00 GMT 31 January 2025
Reported End Time: 17:30 GMT 31 January 2025
Impact: Some merchant batches may not have been settled for 30 January 2025.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19900382
Monitoring
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use Settlement/Batching as expected.
Reported Start Time: 07:00 GMT 31 January 2025
Reported End Time: 17:30 GMT 31 January 2025
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19900382
Impact: The issue has been mitigated, and customers are now able to use Settlement/Batching as expected.
Reported Start Time: 07:00 GMT 31 January 2025
Reported End Time: 17:30 GMT 31 January 2025
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19900382
Investigating
Authorize.net is aware of an issue that is currently affecting the Settlement/Batching for the processor connections EVO, Vantiv, NABEPX, WestPac, Elevon, WePay.
We are investigating the cause and working urgently to resolve the issue.
Impact:Users may experience issues accessing some of the Settlement/Batching.
Reported Start Time: 07:00 GMT 31 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact:Users may experience issues accessing some of the Settlement/Batching.
Reported Start Time: 07:00 GMT 31 January 2025
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: TBD
This incident affected: Settlement/Batching (Elavon, EVO, NAB EPX, Vantiv, WestPac).