Merchant and Partner Interface Access Issue
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 05:24 GMT on 5 November 2025
Reported End Time: 06:00 GMT on 5 November 2025
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC22749208
Reported Start Time: 05:24 GMT on 5 November 2025
Reported End Time: 06:00 GMT on 5 November 2025
Impact: Customers are now able to use the Merchant and Partner Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC22749208
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected.
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC22749208
Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected.
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC22749208
Investigating
Authorize.net is aware of an issue that is currently affecting the login process for Merchant and/or Partner Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant and/or Partner Interface.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant and/or Partner Interface.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: TBD
This incident affected: Portals (Access/Login - Merchant Interface/Portal, Access/Login - Partner Interface/Portal).