Access/Login Merchant Interface Disruption
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting the Merchant Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 19:00 GMT, 28 January 2026
Reported End Time: 02:54 GMT, 29 January 2026
Impact: Customers are now able to use the Merchant Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
Reported Start Time: 19:00 GMT, 28 January 2026
Reported End Time: 02:54 GMT, 29 January 2026
Impact: Customers are now able to use the Merchant Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
Update
We appreciate your patience as we continue to work urgently to implement a mitigation.
Impact: Users may experience issues with login for Merchant Interface.
Reported Start Time:19:00 GMT 28 January 2026
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
Impact: Users may experience issues with login for Merchant Interface.
Reported Start Time:19:00 GMT 28 January 2026
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
Identified
We have identified the issue affecting the login process for Merchant Interface.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with login for Merchant Interface.
Reported Start Time:19:00 GMT 28 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with login for Merchant Interface.
Reported Start Time:19:00 GMT 28 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
Update
Authorize.net continues to investigate the issue affecting the login process for Merchant Interface. Users may receive the following error, "We encountered an error. Please try again. If this error continues, contact Merchant Support."
We are working urgently to resolve the issue and appreciate your patience.
Impact: Users may experience issues with login for Merchant Interface.
Reported Start Time: 28 January 2026
Next Update: As the status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
We are working urgently to resolve the issue and appreciate your patience.
Impact: Users may experience issues with login for Merchant Interface.
Reported Start Time: 28 January 2026
Next Update: As the status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
Investigating
Authorize.net is aware of an issue that is currently affecting the login process for Merchant Interface. Users may receive the following error, "We encountered an error. Please try again. If this error continues, contact Merchant Support."
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant Interface.
Reported Start Time: 28 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant Interface.
Reported Start Time: 28 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC23843539
This incident affected: Portals (Access/Login - Merchant Interface/Portal).