RTC 25 on Vantiv Processor
Incident
Report for Authorize.net
Resolved
The issue affecting merchants processing on Vantiv processor has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Start: 11:11 GMT on 22 January 2025
End: 13:23 GMT on 22 January 2025
Impact: Merchants are now able to process through Vantiv as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19839923
Start: 11:11 GMT on 22 January 2025
End: 13:23 GMT on 22 January 2025
Impact: Merchants are now able to process through Vantiv as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19839923
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to process through Vantiv as expected.
Reported Start Time: 22 January 2025 10:51 GMT
Reported End Time: 22 January 2025 13:32 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19839923
Impact: The issue has been mitigated and customers are now able to process through Vantiv as expected.
Reported Start Time: 22 January 2025 10:51 GMT
Reported End Time: 22 January 2025 13:32 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19839923
Investigating
Authorize.net are aware of the ongoing issue affecting merchants processing on Vantiv processor, where transactions are encountering RTC 25 errors.
We are actively investigating and will provide more information when we have them.
Reported Start Time: 2025-01-22 10:51:13.010
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact Authorize.net support team if you have any questions or concerns.
https://support.authorize.net
We are actively investigating and will provide more information when we have them.
Reported Start Time: 2025-01-22 10:51:13.010
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact Authorize.net support team if you have any questions or concerns.
https://support.authorize.net
This incident affected: Payment Gateway Processing (Vantiv).