Ask ANET Service Disruption
Incident
Report for Authorize.net
Resolved
The issue affecting the Ask ANET tool for Merchant Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 17 April 2026. 22:19 GMT
Reported End Time: 21 April 2026. 00:58 GMT
Impact: Customers are now able to use Ask ANET for Merchant Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
Reported Start Time: 17 April 2026. 22:19 GMT
Reported End Time: 21 April 2026. 00:58 GMT
Impact: Customers are now able to use Ask ANET for Merchant Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
Update
Authorize.net teams continue with their efforts to resolve the issue that is currently affecting the Ask ANET tool for Merchant Interface.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 17 April 2026. 22:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center
Incident #: INC25119313
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 17 April 2026. 22:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center
Incident #: INC25119313
Update
Authorize.net remains working urgently to resolve the issue that is currently affecting the Ask ANET tool for Merchant Interface.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 17 April 2026. 22:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 17 April 2026. 22:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
Identified
Authorize.net continues to work urgently to resolve the issue that is currently affecting the Ask ANET tool for Merchant Interface.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 18 April 2026 08:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 18 April 2026 08:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
Investigating
Authorize.net is aware of an issue that is currently affecting the Ask ANET tool for Merchant Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 18 April 2026 08:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 18 April 2026 08:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
This incident affected: Portals (Access/Login - Merchant Interface/Portal).