Authorize.net Status

Virtual Point of Sale Bug Fixes

Monitoring - A fix has been released for the Virtual Point of Sale as of 04/11/2024 ~8::30am PT and we are monitoring the fixes for the below issue:

-Device Registration
-Receipt Printing
-Authentication/Login Failures
-Session Timeouts

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Apr 11, 2024 - 15:43 UTC

Update - Authorize.net is planning to upgrade the Virtual Point of Sale service to rectify several issues, which include:

-Device Registration
-Receipt Printing
-Authentication/Login Failures
-Session Timeouts

These enhancements are anticipated to be rolled out in the coming month (April 2024). We will keep you informed about the exact release date of these updates.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC15743494
Mar 20, 2024 - 13:26 UTC

Update - We are continuing to work on a fix for this issue.
Mar 20, 2024 - 13:25 UTC

Identified - Authorize.net is planning to upgrade the Virtual Point of Sale service to rectify several issues, which include:

-Device Registration
-Receipt Printing
-Authentication/Login Failures
-Session Timeouts

These enhancements are anticipated to be rolled out in the coming month (April 2024). We will keep you informed about the exact release date of these updates.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC15743494
Mar 05, 2024 - 23:14 UTC

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For more information on our status page and how to use it, read our support article Authorize.net status page

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Cardnet Operational

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eCheck/ACH Operational

Elavon Operational

EVO Operational

FdiAus Operational

First Data Nashville Operational

First Data Omaha Operational

Global Payments North America (GPN) Operational

HBOS Operational

Heartland Payment Systems Operational

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Operational

Degraded Performance

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Major Outage

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Planned System Maintenance Notification Production - April 20, 2024 Apr 21, 2024 05:00-05:30 UTC

On 04/20/2024, we will be implementing planned payment gateway updates for Production, beginning at 9:00 PM Pacific.

For details on services intermittently inaccessible, please see our support article: Planned System Maintenance Service Impact

Though each service will be affected during the updates, no service should be unavailable for the entire 30-minute window.

We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway.

Also 04/20/2024, all transactions and expired, canceled or terminated ARB subscriptions (and their associated profiles) from 2021 will be permanently archived and no longer accessible in the Merchant Interface.

For detailed information on how to search for and download transactions within a specific date range, please see our support article: How do I download transaction search results?

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center
Posted on Apr 02, 2024 - 14:22 UTC

Past Incidents

Apr 16, 2024

No incidents reported today.

Apr 15, 2024

Payment Service Disruption

Resolved - The issue affecting payment processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Impact: Customers are now able to use payment processing services as normal.

Reported Start Time:12:00 GMT on April 15, 2023
Reported End Time: 20:58 GMT on April 15, 2023

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Incident #:INC18097420
Apr 15, 21:10 UTC

Update - We are continuing to work on a fix for this issue.
Apr 15, 20:29 UTC

Identified - Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.

Impact: Users may experience issues with payment processing.

Reported Start Time: 12:00 GMT on April 15, 2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #:INC18097420
Apr 15, 20:19 UTC

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Unresolved incident: Virtual Point of Sale Bug Fixes.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.